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Delivery Information
For more information and requests on deliveries please email us on info@yourhomeinteriors.net
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FREE DELIVERY
We offer Free Standard Delivery on orders on small items over £50 to majority of UK addresses, excluded are listed below. For orders under £50, a standard delivery charge of between £3.95 & £7.95 will apply depending on size and weight. For Large deliveries please see below.
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DELIVERY TIMES
Your order will be delivered on a weekday, between 8am and 8pm, unless a specific time slot has already been agreed. For security reasons, a signature is required for most deliveries, as our couriers are unable to leave items unattended.
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DIRECT DELIVERY
We partner with a range of trusted suppliers who deliver directly to help ensure you receive your items as quickly as possible. As a result, your order may arrive via a delivery company from those listed below. In some cases, the courier may contact you directly to arrange a convenient delivery date.
FAQ's
We offer more than one delivery type, so the cost and time frame for your delivery depends on what you want to have delivered. For full details of the different delivery charges and options, please see below. The kinds of delivery available for each product are displayed on individual product pages, but we'll also remind you when you get to the checkout.
Not for standard and express delivery, but certain pieces of furniture and large items are available via Nominated Day delivery. With Nominated Day, you can choose your delivery date during checkout (some remote areas are excluded - see exclusions below). For items that are delivered directly from one of our suppliers, the courier will contact you to arrange a delivery date.
For standard deliveries, we'll knock on your door to make the delivery but we won't ask for a signature, we'll just ask for your name to make sure we've got the right home. If you're not home, we will place your parcel in a safe place if possible, and post a calling card through your letterbox to let you know where you'll find it.
For furniture and large items the driver will leave your piece of furniture in the room of your choice, this will only be on the ground floor though.
We will call before we arrive, and if you aren’t available the item will be returned to the depot and a card will be left to allow you to rebook your delivery. We cannot leave your order in a safe place.
This depends on what you've ordered, if the item is small we aim to have your order dispatched within 3 days of ordering although this may change at sale times.
For furniture or large items delivered via Nominated Day delivery you will be notified of a delivery date.
You may see different delivery times on the checkout page. This is because different products require different delivery types and companies to deliver them or they might come from different storage locations.
Whatever items your order contains, you'll receive an email telling you what will happen next. This may include a link that will allow you to track the progress of your order. If you gave us your mobile number when you ordered online, you may also receive a text message from our couriers with more information about your delivery.
Items that need to be delivered on selected days. We’ll send you an email confirmation once you’ve placed your order, and the evening before your delivery is due, we’ll send you an SMS confirming that your delivery will be made the next day.
If you need to discuss or change your delivery date, please contact us.
You'll find out during checkout if your order will be divided into different deliveries, and we'll keep you updated on the progress of each delivery using separate dispatch emails. That way you'll know what to expect when.
If the delivery company attempts to deliver when no one is home, they'll leave a card to let you know what you should do next. In many cases they may get a neighbour to sign for your items, or try to deliver the following day, but all your choices will be listed on the card along with a contact number.
No, as a security precaution you can't change your delivery address once you've placed an order. This protects customers from address fraud and orders being redirected to a different unauthorised address after the purchase has been made.
Please get in contact so we can discuss if the item you are looking to purchase can be delivered to your country.
Free Standard UK Delivery over £50
*Excludes larger furniture and large home accessories.
FREE delivery applies to standard orders of £50 and over, delivered to UK addresses with the exception of the islands and highlands.
Please take into consideration that we are not delivering your order ourselves, we use third party delivery companies who we trust to deliver your order on time and securely. At times they may not be able to deliver your order when they state they are going to as they might have encountered a problem themselves. Please be patient that your order will be delivered.
Standard delivery can range from £3.95 to £7.95 for orders under £50.
Estimated delivery dates are shown on during checkout but usually are no longer than 7 days.
Our delivery estimates don't apply to remote areas. Scroll down to see if this will affect you, and how long your delivery will take.
Deliveries take place between 8am and 6pm, Monday to Friday
Large Items - £7.95 - £49.95
Delivery Service Details:
We will use various delivery companies depending on the volume size of the item you have ordered, for this service items can't weigh more than 30kg
Items that weigh more than 30kg in actual weight it may require a pallet delivery or delivery from a 2 man team.
Order Confirmation & Tracking:
Once your order is placed, you will receive an email confirmation, if you do not receive this please check your spam inbox as these confirmations go out automatically once you place an order.
The evening before delivery, you will receive an email notification from the delivery team confirming that your order has been dispatched. This email will include a tracking link to monitor your delivery in real time.
You can track your order on our website please click HERE
Delivery Day & Scheduling:
Please provide a mobile phone number when placing your order. Some couriers will send a 4-hour time slot via text message on the delivery day, helping you plan accordingly.
On the day of delivery, the drivers will call you to confirm the time slot allocated.
If your order includes multiple items with different delivery lead times, they may arrive separately as they are dispatched from different warehouses.
Pre-Order Deliveries
All pre-order items display an estimated delivery date on the product page. Please note this is a guideline only and may change due to factors beyond our control, such as supplier delays or unexpected delivery disruptions.
Payment for pre-orders is taken at checkout to secure your item. Once the product becomes available, we’ll begin processing and preparing it for shipment.
If your order includes both in-stock and pre-order items, we typically ship available items first so you receive them as quickly as possible. In some cases, we may hold the entire order until all items are ready to ship.
We’ll do our best to keep you updated about any changes to delivery timelines. If you’d like a real-time update, please don’t hesitate to contact our customer support team.
Delivery to Remote Areas - Standard & Express
Unfortunately due to distance we are unable to include the following areas in our Standard Delivery times, however we will do our very best to get your order to you as quickly as possible. We are also unable to offer our express service to these locations:
Channel Islands Post codes GY1 - 9, JE1 - 4 Within 8 working days
Shetland & Orkney Post codes KW15 17, ZE1 3 Within 11 working days
Scottish Highlands & Western Isles Post codes PA41 - 49, PA61 - 75, 77, 78, PH41(2), 42, 43, 44 within 8 working days Post codes - HS9, PA76 Within 9 working days
Scottish Highlands Post codes IV21, 22, 23, 26, 27, IV24, 28, 63(7), IV40, 53 - 56 Within 8 working days (HS1 - 8 within 11 working days)
Isle of Man Post codes IM1 - 99 Within 11 working days
Cornwall and Scilly Post codes TR21 - 25 Within 11 working days
Extra Delivery Information
Public and Bank Holidays
Please note that we are unable to deliver on public and bank holidays.
International delivery
Please get in contact with our sales team.
Customer services
If you have any questions regarding delivery not covered by our FAQs or Terms & Conditions please contact our Customer services team at info@yourhomeinteriors.net or call us on 02893 440599